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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stefano Maddalena

Stefano Maddalena

June 25, 2025

5  out of  5
rating by Stefano Maddalena
"Outstanding customer service. Always a very pleasant experience anytime I have called or contacted. They really care about their clients."
We responded:
"Stefano, knowing that your positive experience is being shared with others means the world to our State Farm Agency! Thank you so much! - Andrew"
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brenda hudson

June 23, 2025

5  out of  5
rating by brenda hudson
"Always helpful and efficient! Truly service centric!"
We responded:
"Brenda, thank you for the five-star review! We appreciate your support! - Andrew"
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Garrett Larson

June 20, 2025

5  out of  5
rating by Garrett Larson
"Andrew Shull's team - Eddie Althaus, who I worked with, provided continual updates during the insurance policy creation policy. Quality, trustworthy team to worth with."
We responded:
"Garrett, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Andrew"
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Ved Radhakrishnan

June 19, 2025

1  out of  5
rating by Ved Radhakrishnan
"Andrew, I am sorry to reach out to you publicly like this! 1. I have been trying to reach out to you multiple times, multiple ways (direct email to you, phone call via your office number and text mesages), it has been weeks, you never responded to my previous emails, nor called me to understand!!. 2. I have been a customer for several months now!, while I am in need of your help (Since yesterday morning), you were not reachable. Your agent keeps telling me that you were not reachable until now (3.37pm CST). Yesterday I was told that you just left office and he will try to reach you, the same gentleman told me just now that you were on vacation yesterday!!, multiple stories. 3. When I called your office today, your front office told me that you left office 15mts before 1.48pm CST and I was promised that you wil be reached and notified! 4. The matter is urgent, I have cced you all emails which was sent to State farm, sent you separate email today morning, called at 1.48pm CST. There was no response until 3.37pm CST, but then got a call after I sent another reminder email, I was told that someone will try to reach you. I am loosing trust on your agency or your service !! Why do I have to get this kind of treatment? Shoud you be owning your responsibility?, I have given all details in my email, don't want to post publicly, please call me and resolve the issue as soon as possible. If you are hesistant to call, pls action on the issue and update me via email. THIS IS VERY VERY disappointing!!! , a very simple issue, it is been dragged for days like this. Thank You"
We responded:
"Ved, thank you for bringing your concerns to our attention. As the agency owner, I personally reached out and worked with you to address and resolve all of your concerns. I’m glad we were able to connect and get everything taken care of to your satisfaction. Your experience is important to us. If you ever need anything else, please don’t hesitate to reach out again. -Andrew"
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Kristen Brown

June 19, 2025

5  out of  5
rating by Kristen Brown
"Michelle was professional, courteous, and diligent about helping me resolve an account issue in record time. She even found and applied discounts to my out-of-pocket costs. That's what I call service!"
We responded:
"Kristen, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Andrew"
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Tamara Bailey

June 18, 2025

5  out of  5
rating by Tamara Bailey
"I spoke with Michelle today at State Farm. She helped me understand our bill and what changed. She was patient and answered all my questions. Andrew and his staff are always very professional and kind."
We responded:
"Tamara, We will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you. - Andrew"
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Hammad Shauket

June 17, 2025

5  out of  5
rating by Hammad Shauket
"Amazing service. Very responsive and helpful both the agent team and state farm. Recently went through a no fault insurance claim, they helped recover my deductible. Very reasonable rates compared to the market. Highly recommended."
We responded:
"Hammad, We care for our customers deeply and we're proud to serve you each day. Please know we're here for you always and look forward to assisting you in the future. Thank you for your business. - Andrew"
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Kevin Curtis

June 12, 2025

5  out of  5
rating by Kevin Curtis
"Michelle and team are so helpful and always responsive when you need them. Great service every time"
We responded:
"Kevin, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Andrew"
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Yaneth Gelvez

June 12, 2025

5  out of  5
rating by Yaneth Gelvez
"Thanks to Edith Hernandez for my experience and confidence in explaining and making me feel safe in the steps to follow to register with you. Excellent service, Yanet Gelvez"
We responded:
"Yaneth, it is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Andrew "
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Noah Rasheed

June 11, 2025

5  out of  5
rating by Noah Rasheed
"Great experience with Jordan and the team at Andrew Shull’s office. Super friendly, helpful, and easy to work with. Highly recommend!"
We responded:
"Noah, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Andrew"
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Franck F Gavi

June 7, 2025

5  out of  5
rating by Franck F Gavi
"It is always a pleasure working with Michelle M. at Andrew Shull Agency. She has always been prompt to respond to my many requests for the many policies she has helped me with over the years. I frankly do business with this agency because of Michelle M. and I recommend her highly."
We responded:
"Franck, thank you for sharing this awesome feedback about Michelle's service. The best compliment my team and I can get is being recommended to others! -Andrew"
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Mary Vaughn

May 29, 2025

5  out of  5
rating by Mary Vaughn
"Linda is always helpful & responsive. I called her late afternoon today with an urgent request and she stayed late to complete it. We appreciate our relationship with this agency."
We responded:
"Mary, thank you so much for your kind review! I appreciate it. My team and I will always be here for you in your time of need! - Andrew"
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Robert Braxton

May 27, 2025

5  out of  5
rating by Robert Braxton
"Linda was superb"
We responded:
"Robert, thank you for sharing this awesome feedback about Linda's service. - Andrew"
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Stephen Arnold

May 21, 2025

5  out of  5
rating by Stephen Arnold
"Nothing but awesome for 25+ years"
We responded:
"Our wish is that we always provide you with an excellent customer service experience, Stephen. We could not be more happy to see such kind feedback! Thank you - Andrew"
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Rob Y

May 16, 2025

5  out of  5
rating by Rob Y
"I very seldom write reviews, but we experienced exceptional service from Edith Hernandez at State Farm. Edith was able to walk us through getting our home and autos bundled at a very good price. Edith was very professional, never hurried us with our many questions, and did not try to oversell us as some insurance agents tend to do. I would recommend State Farm and Edith Hernandez for any of your insurance needs"
We responded:
"Rob, taking care of each of our customers with professionalism and respect will always be the number one priority at our State Farm Agency. Thank you for sharing. - Andrew"
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Jeff Wang

May 9, 2025

5  out of  5
rating by Jeff Wang
"Edith did a great job to help me getting the best rate ever :-) Thanks!!!"
We responded:
"Thank you for the five star review, Jeff! My team and I will always be here for you to serve you and provide you with top notch service! - Andrew"
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Brandon Overby

April 25, 2025

5  out of  5
rating by Brandon Overby
"I've been with State farm for 34 years. Michelle and Amy are the best. They're always very responsive with any of my needs. Thank you ladies"
We responded:
"Our goal will always be to leave you with a satisfying experience, Brandon! Thank you for taking the time to share this! - Andrew"
Profile photo of Hailey Overby

Hailey Overby

April 24, 2025

5  out of  5
rating by Hailey Overby
"As always, Michelle was super helpful with getting everything we need taken care of!"
We responded:
"Our wish is that we always provide you with an excellent customer service experience, Hailey. We could not be more happy to see such kind feedback! Thank you - Andrew"
Profile photo of Jose Ventura

Jose Ventura

April 23, 2025

5  out of  5
rating by Jose Ventura
"I worked with Eddie to receive the best, most affordable, and efficient vehicle insurance for me. The professionalism stood out about all else. He explained the process step by step and made sure I received everything I needed to complete finalizing my policy. 10/10."
We responded:
"Your experience with our team is exactly what we strive for, Jose. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Andrew"
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Chris Murphy

April 14, 2025

5  out of  5
rating by Chris Murphy
"Worked with the same great group for years. They don't try to sell you, they just work the best deal on your behalf with wit, humor and extreme competence."
We responded:
"Chris, I appreciate you allowing my team and I to provide you with an exceptional customer service experience! We will always be here to assist you with your insurance needs! - Andrew "
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elizabeth miller

April 11, 2025

5  out of  5
rating by elizabeth miller
"edith & eddie were so amazing !!!! i came in looking for more clarification about renters insurance & auto they explained very clearly , so helpful & making sure you get taken care of correctly !! i recommend seeing them for any insurance you need !"
We responded:
"Elizabeth, providing excellent customer service and working closely with our customers is a top priority for us. Thank you for giving us the opportunity to serve you each day. - Andrew"
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Shellie Liptak

April 9, 2025

5  out of  5
rating by Shellie Liptak
"Eddie was very informative & patient in explaining all the details to me. He went above and beyond to meet all my needs & questions!!!! I highly recommend him and Andrew Shull agency. So call & ask for Eddie!!!!!"
We responded:
"Shellie, thank you for your recommendation and for taking a moment to share your experience with us. We appreciate all feedback as we're always striving to go above and beyond for our customers! My team and I look forward to serving you and your family for a lifetime! - Andrew "
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Sheldon Newman-Jones

April 8, 2025

5  out of  5
rating by Sheldon Newman-Jones
"Eddie helped me get great coverage for my auto and renters needs. He was very knowledgeable and explained everything in detail and made it quick and simple."
We responded:
"Sheldon, thanks for taking the time to share this! Really happy to hear that Eddie offered such great service and that things were taken care of timely. I appreciate the feedback! - Andrew "
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kristel einkauf

April 8, 2025

5  out of  5
rating by kristel einkauf
"Eddie was super friendly, helpful, and got me amazing coverage at a great price! 10/10 would recommend."
We responded:
"Kristel, a 10/10 insurance experience is what we strive for! Thank you so much for taking the time to leave this very kind review. Please call or stop in anytime. - Andrew "
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Eric Herbst

April 8, 2025

5  out of  5
rating by Eric Herbst
"For many years we've loved this State Farm office. Their service is always fantastic. Linda in particular is great. Smart and responsive, she's a real pro who inspires confidence."
We responded:
"Eric, I look forward to being a constant in your insurance needs. We appreciate your time and kind words very much. - Andrew"